Security
Your transactions are safe. Fidelity & Trust Bank works with cutting-edge technology partners to ensure that the most secure environment is made possible for our valued customers. We offer you worry-free Internet banking. You can be completely confident of the following security measures:

Secure Communications
Our system ensures that data-exchanged between your PC and our computers are encrypted with 128-bit encryption – the strongest encryption available. Encryption is accomplished through Secure Sockets Layers (SSL), which utilizes mathematical formulas to ‘encrypt’ or hide information from prying eyes on the Internet. Additionally, if SSL detects that data was added or deleted after you sent it to the bank, the connection will be severed in order to guard against any tampering. The most popular browsers have the SSL security feature included. How can you tell if your browser is secure? Click here.

Secure Environment
Our computer system does not connect directly to the Internet. It is isolated from the network via a ‘firewall.’ A firewall is a combination of software and hardware products that designate parameters and control and limit the access that outside computers have to the banks’ internal networks and databases. You can feel secure knowing that our firewall protects your personal information from unauthorized access.

Secure Access ID
The Bank shall provide each user with an Access ID to access account information from the Bank’s online banking system. Users are provided with an additional layer of security during the login process to identify the Bank’s website using an Enhanced Online Security Service in combination with a Site Key identification picture and pass-phrase selected by the individual user.

Passcode(s)
In addition to the Bank’s Enhanced Online Security Service, users will select and provide answers to (3) three challenge questions to register an identifiable cookie on a personal computer. For non-personal computers, users are prompted to answer a randomly selected challenge question from their registration in the Bank’s Enhanced Online Security Service. Once the user has recognized their selected Site Key identification picture and pass-phrase, they will be prompted to enter their passcode as selected during the initial login process.